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  1. Brand Embassy Help Center
  2. Workflow Automation
  3. How to WFA

How to WFA

Follow New articles New articles and comments
  • Masking sensitive data
  • Automated e-mail transcripts
  • Unassign trashed cases
  • Autoclosing
  • Closing outbound resolved cases
  • Changing Case status
  • Unassign cases from agent inbox
  • Auto-response
  • Tagging cases without reply
  • Satisfaction Surveys
  • Cases unassigned without a reply
  • Auto-Tagging
  • Closing abandoned live chat sessions
  • Changing case status (Scheduler)
Brand Embassy Help Center
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