How to WFA
- Masking sensitive data
- Automated e-mail transcripts
- Unassign trashed cases
- Autoclosing
- Closing outbound resolved cases
- Changing Case status
- Unassign cases from agent inbox
- Auto-response
- Tagging cases without reply
- Satisfaction Surveys
- Cases unassigned without a reply
- Auto-Tagging
- Closing abandoned live chat sessions
- Changing case status (Scheduler)