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  1. Brand Embassy Help Center
  2. FAQs
  3. Workflow Automation

Workflow Automation

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  • What is the difference between a trigger and a scheduler?  
  • Closing outbound resolved cases
  • Unassign from agent inbox
  • Tagging cases without reply
  • Cases unassigned without a reply
  • Facebook 24 hour rule
  • Changing case status (Scheduler)
  • My Satisfaction Survey was not triggered
  • Why is my queue full of old cases?
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