Workflow Automation
- Unassign trashed cases
- What is the difference between a trigger and a scheduler?
- Closing outbound resolved cases
- Unassign cases from agent inbox
- Tagging cases without reply
- Cases unassigned without a reply
- Facebook 24 hour rule
- Changing case status (Scheduler)
- My Satisfaction Survey was not triggered
- Why is my queue full of old cases?