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  1. Brand Embassy Help Center
  2. FAQs
  3. Queue Routing

Queue Routing

Follow New articles New articles and comments
  • Blocking a customer
  • What is the difference between push and pull routing?
  • How many filters per Queue can I create?
  • My agents are not being routed cases from this specific channel
  • Do I need to Set up queue filters when i have a sub-queue set up?
  • Cases are being assigned to queues with no online agents!
  • moving cases to spam queue
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