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  1. Brand Embassy Help Center
  2. FAQs
  3. Reporting

Reporting

Follow New articles New articles and comments
  • Create Your own Dashboards
  • How is FRT and RT counted?
  • SLAs outside of Business hours
  • What is an unique customer?
  • Why does not Inbound/Outbound match with Opened Cases?
  • My FRT/RT is high
  • Response rate per post widget - What are unanswered posts?
  • The number of open and resolved cases does not match
  • Trashing cases
  • What does "Not from BE" means?
  • How many cases were handled only by chatbot?
  • I want to see performance of deactivated user
  • Measuring Sentiment
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