Reporting
- How is FRT and RT counted?
- SLAs outside of Business hours
- Response rate per post widget - What are unanswered posts?
- Why does not Inbound/Outbound match with Opened Cases?
- Create Your own Dashboards
- My FRT/RT is high
- What is an unique customer?
- The number of open and resolved cases does not match
- Trashing posts
- What does "Not from BE" means?
- I want to see performance of deactivated user
- How many cases were handled only by chatbot?
- Measuring Sentiment