Workflow Automation

Workflow Automation Basics

• Workflow Automation
• Events and Actions explained!
• WFA Schedulers

How to WFA

• Masking sensitive data
• Automated e-mail transcripts
• Unassign trashed cases
• Autoclosing
• Closing outbound resolved cases
• Changing Case status

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FAQs

• What is the difference between a trigger and a scheduler?  
• My Satisfaction Survey was not triggered
• Why is my queue full of old cases?