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  1. Brand Embassy Help Center
  2. Workflow Automation

Workflow Automation

Workflow Automation Basics

  • Workflow Automation
  • Events and Actions explained!
  • WFA Schedulers

How to WFA

  • Masking sensitive data
  • Automated e-mail transcripts
  • Unassign trashed cases
  • Autoclosing
  • Closing outbound resolved cases
  • Changing Case status
See all 14 articles

FAQs

  • What is the difference between a trigger and a scheduler?  
  • My Satisfaction Survey was not triggered
  • Why is my queue full of old cases?
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