Advanced Features

Advanced Features

• Satisfaction Surveys
• Publishing
• Single Sign-On

Premium Channels

• Co-Browsing
• WhatsApp
• Apple Business Chat

Chatbot Builder

• Chatbot Builder
• Connecting Chatbot
• Creating a chatbot flow
• Auto-Responses and Persistent Menu
• Chatbot and Artificial Intelligence
• Chatbot deeplinks

Chat

• Live Chat
• Live Chat from the Agents' perspective
• Live Chat Reporting
• Set up your Async Chat
• Multithread Conversation
• Async Chat in practice

Workflow Automation

• Workflow Automation
• Events and Actions explained!
• WFA Schedulers
• Changing Case status
• Auto-Tagging
• Auto-response

See all 9 articles

Integrations

• Introducing: Integrations