Advanced Features
Advanced Features
Premium Channels
Chatbot Builder
Chat
- Live Chat
- Live Chat from the Agents' perspective
- Proactive Chat Pop-ups
- Live Chat Reporting
- Async Chat in practice
- Set up your Async Chat
Workflow Automation
- Workflow Automation
- Events and Actions explained!
- WFA Schedulers
- Changing Case status
- Auto-Tagging
- Auto-response