Advanced Features

Advanced Features

• Auto-Closing
• User Statuses
• Satisfaction Surveys
• Publishing
• Single Sign-On

Premium Channels

• Co-Browsing
• WhatsApp
• Apple Business Chat

Async Chat

• Set up your Async Chat
• Async Chat in practice

Chatbot Builder

• Chatbot Builder
• Connecting Chatbot
• Creating a chatbot flow
• Auto-Responses and Persistent Menu
• Chatbot and Artificial Intelligence
• Chatbot deeplinks

Live Chat

• Live Chat
• Live Chat from the Agents' perspective
• Live Chat Reporting

Workflow Automation

• Workflow Automation
• Events and Actions explained!
• WFA Schedulers
• Auto-Tagging in WFA
• Rerouting based on BH
• Auto-response

Integrations

• Introducing: Integrations