Logo
Community Submit a request
Sign in
  1. Brand Embassy Help Center
  2. Settings

Settings

Manager's 1st Day: Account Setup

  • Connect your digital channels
  • Build up your team
  • Adding new users
  • Adjust Intelligent Routing and goals

Queue Routing

  • General Settings
  • Setting up a Queue
  • Filters explained!
  • Sub-Queues
  • Agent occupancy

Administration

  • Approval proces - set up
  • Setting up business hours
  • SLA
  • User Statuses
  • Set up manual tagging
  • Quick Responses
See all 7 articles

Connect your channels

  • Channels Settings Basics
  • Connect your digital channels
  • Facebook
  • Twitter
  • Instagram
  • Instagram DM
See all 21 articles

Custom Fields

  • What are custom fields?
  • Customer Card Custom Fields
  • Case Custom Fields
  • Hierarchical Custom Fields
  • Custom fields per channel
  • Custom Fields in Reports
Brand Embassy Help Center
English (US) Čeština (Česko) Español
Powered by Zendesk