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Settings
Settings
Manager's 1st Day: Account Setup
Connect your digital channels
Build up your team
Adding new users
Adjust Intelligent Routing and goals
Queue Routing
General Settings
Setting up a Queue
Filters explained!
Sub-Queues
Agent occupancy
Administration
Approval proces - set up
Setting up business hours
SLA
User Statuses
Set up manual tagging
Quick Responses
See all 7 articles
Connect your channels
Channels Settings Basics
Connect your digital channels
Facebook
Twitter
Instagram
Vkontakte
See all 18 articles
Custom Fields
What are custom fields?
CRM Custom Fields
Case Custom Fields
Hierarchical Custom Fields
Custom Fields in Reports
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