Settings

Manager's 1st Day: Account Setup

• Connect your digital channels
• Build up your team
• Adding new users
• Adjust Intelligent Routing and goals

Intelligent Routing

• Intelligent Routing Basics
• Intelligent Routing Advanced

Queue Routing

• General Settings
• Setting up a Queue
• Filters explained!
• Sub-Queues
• Agent occupancy

Administration

• Setting up business hours
• SLA
• Set up manual tagging
• Auto-tagging
• Quick Responses
• Set up e-mail alerts

See all 7 articles

Connect your channels

• Channels Settings Basics
• Connect your digital channels
• Facebook
• Twitter
• Instagram
• Vkontakte

See all 18 articles

Custom Fields

• What are custom fields?
• CRM Custom Fields
• Case Custom Fields
• Hierarchical Custom Fields
• Custom Fields in Reports