FAQs
General
- I cannot login to Brand Embassy
- How to send a Console print screen
- From the IT perspective, what do I need to do before I start using Brand Embassy?
- What sources other than social channels can be connected to Brand Embassy?
- How many social channels can I connect to Brand Embassy?
- What are the requirements for adding a social channel to Brand Embassy?
Care & CRM
Reporting
- Trashing posts
- Measuring Sentiment
- What does "Not from BE" means?
- I want to see performance of deactivated user
- What is an unique customer?
- The number of open and resolved cases does not match
Settings
- Email Ticketing Form Explained
- How can I add a channel to Brand Embassy?
- Why should I create a team?
- What does the Priority in the Intelligent Routing mean?
- What are the criteria for assigning posts to users?
- What is the difference between an agent role and a manager role?