You can expand the message search using the search tab. Here are some examples of frequently searched fields:
Search messages based on their content:
content = XYZ
content IN XYZ
Other available operators: ( !=, NOT IN) Will show all messages that don't include the specified content
content != XYZ
content NOT IN XYZ
Logical operators for combining filters: AND, AND NOT, OR
content = XYZ AND content = ABC
Search for phrases by using the OR/ AND operators in between two keywords:
content = XYZ OR content = ABC
ipAddress = 00.000.00.000 AND content = XYZ
Search Live Chat messages based on their IP Address:
ipAddress = 00.000.00.000
Search all messages in a case by using the Case ID operator
caseId = 'caseID'
Search all messages/comments based on their Thread ID on External Platform
threadIdOnExternalPlatform = 'externalPOSTID'
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