Slack

Slack is a collaborative messaging channel, usually used to discussed work-related topics and issues. It offers a wide variety of integration options such as task managers, document editing tools, bots and many more.  The main features of Slack are inbound and outbound messages and sending file attachments. 

How to set up Slack? 

Before setting up Slack you will need the following: 

• have Slack enabled 
• administrator-level permissions in the Slack workspace 
• be logged in the Slack workspace 

Go to settings/ all channels and click the slack button 

*Don't have the slack button in your list of channels? Reach out to the Support team and we will enable it for you. 

In the Slack settings click the create new channel button

Confirm the connection between the platform your Slack workspace

The connection will create a new app in the workspace. Open the  configuration of the app in Slack

Find the Bot User section to edit the name of the Integration

if you change the name, you will need to remove and connect the channel again to see the change in the platform.
Outbound messages are enabled by default. You can disable them in the settings/ channels/ Slack/ Outbound - disable

Don't forget to add the channel to your queue routing :)