Google Places

The Google Places account has to be approved by Google directly. In order for the connection to fully work, you will need to create two Case Custom Fields - both editable text:  location-star-rating, location-name. Without these custom fields, the sync will not work!

In case you have any doubts on how to create Custom Fields, check our article on it.

In the platform, you will find each location as a tag. The Tag formation will be: GP {Location Name} and it’s created automatically when the account is connected.

Notice that when a new Location is added to the Google Business Account, the initial sync takes up to 24 hours. Also, Google Places reviews only one reply. In the platform, we can see the history of these replies, but on Google places, you will see only the last one.

With this in mind, let’s get started on connecting the channel.

Once you click on the Google Places button on your Social Channel settings, you will be asked to connect with Google.

Make sure to allow Brand Embassy to use your Google account info. :)

After you connected the account, click on “Create Channel” button on the right top corner of the screen.

 
Your Google Places account will be visible on a dropdown menu. Choose the desired one and click “Create”.

Your channel is now created! The last steps are to enable the sync of specific locations.

Click on the “Locations” button in the Google Places settings:

As mentioned previously, each location will be displayed as a tag in the format of GP{Location Name}, created automatically by the system upon the connection of the channel.

Click on the desired location and enable it.

Now you are all set and the Google Places reviews will start to sync into your account within 24 hours. :)

Do not forget to set the roles your agents to interact with this new channel, and update your routing settings.