Facebook

To connect a Facebook page to Brand Embassy you must have Administrator rights to that page. To add the page, simply click on the “Add Facebook page” button in the Social Channels settings.  

You will be asked to log in to Facebook and approve the Social care app (Brand Embassy tokens).

Once logged in you will see a list of pages where you have the admin rights. You can choose the page/s to add by simply clicking them (the page will be highlighted green) and then click “Add Facebook Page”.

You will be redirected back to the social channels settings, where you can see the newly connected Facebook channel.

Once you turn the Direct Messages option ON, the direct messages are going to start syncing into your Brand Embassy account.

Except for your own channels, you can also connect your competitors’ Facebook pages to Brand Embassy.         

The process is very similar to adding your own page. The only difference is that instead of choosing the page from the list you copy paste the URL from Facebook to BE.

Once you click the Add button, you will be again redirected to the social settings where you can see the channel.

Since the channel is only for listening, we cannot see Direct Messages.

The red cross allows you to disconnect the social channel.

Don’t forget to set up the permissions in roles and add the channel to the Intelligent Routing :)