To connect a Facebook page to Brand Embassy you must have Administrator rights to that page.

To add the page, simply click on the “Facebook Public ” button in all channels settings.  

You will be asked to log in to Facebook and approve the Social care app (Brand Embassy tokens).

Make sure to select all the pages you wish to connect with Brand Embassy (this is also applicable for connecting chatbot to the Facebook messenger):

And do not forget to check all options when granting access:

Once logged in you will see a list of connected pages as well as the option to add a new channel

When you select create channel, you will see a list of channels you have the admin rights for. Select the one you want to add and click create.

Once saved you will see it among the connected channels. 

Adding Direct Messages

In settings/channels click the Facebook (messaging/publishing)


Login to Facebook (don't forget to give all the permissions FB asks for)

Click Create a messenger channel. Select the page you want to add for messaging and click create


Back in the settings, you can see the newly added channel

Don’t forget to set up the permissions in roles and add the channel to the Intelligent Routing :)