Twitter/X Limitation:
Twitter/X does apply a 24-hour direct message limit to 1000! Once 1000 responses per 24 hours are exceeded, agents will see an error message stating "Too Many Requests" upon trying to send another message until the limit resets.
Connecting Twitter/X
To connect Twitter to Brand Embassy, go to the Settings/ Channels and click on Twitter button.
Login and authorise the tokens.
You will be redirected to the Twitter settings.
Hit the create a public channel to add the public channel you are logged in with. You will see the channel name and option to create:
Repeat the process for the direct messages channel
Once you have confirmed the channels it will appear in the settings:
Now the Tweets and Direct Messages are syncing to Brand Embassy.
Don’t forget to set up the roles permissions and intelligent routing ;)
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