With Brand Embassy, you can easily set up and implement live chat on your Website.
Simply click the chat button in the settings/social channels:
Click the create live chat channel:
name the channel and hit create:
There are many things you can set up, so let's get to it!
Initialization & Test
In the Basic Settings of live chat, you can see if the customer can send a transcript to himself or if the live chat window will be visible on your website once you are offline.
The email address at the bottom serves two purposes:
the transcripts are sent from it
if the customer contacts you via offline form a ticket is created on this email
In this section, you can choose the colours for your live chat window, its position and design.
This is the bar: And the Bubble:
There are two ways to do it, you can either set up the translations in this section or you can also ask your account manager for the API documentation and set up the translations directly in the code.
This also allows you to have your live chat window in multiple languages ;)
Want to draw the customers attention to your live chat? Set up a pop-up window!
You can decide on which of your URLs it will appear, customize the text and the look, set the trigger time and you are ready to go :)
You can limit what kind of files your customers send to you and their size in the File restriction settings.
You can set up a maximum file size to 40 MB.
Instead of file extensions, we use MIME types. When you create a new channel, there are a couple of MIME types allowed by default - images, video and audio files, Word, Excel and Powerpoint files (both old and modern types) and .pdf files.
You can use the optional description fields to specify the allowed file types. If you leave all description fields blank there will be a fallback message instructing the customer to ask the agent.
MIME (Multipurpose Internet Mail Extensions) type was originally used when sending files via email so that servers could recognize what kind of file was being sent and how to handle them. Each MIME type is a subset of a specific category, i.e. .png extension has a MIME type of image/png. If you want to include all available MIME types for a specific group, you can add a wildcard instead ( image/* ).
A full list can be found by searching for IANA MIME types or Mozilla developer MIME types.
Now that we have set up our live chat, let's start chatting!