You can expand the case search using the search tab. Here are some examples of frequently searched fields:
Find and unclosed live chat session:
NOT (status = closed)
Filter cases without owner assignee:
ownerAssignee IS NULL
Cases not assigned in agents' inbox:
inboxAssignee IS NULL
Search for a specific case:
caseId = XYZ
Search for a specific custom field
customField[ident] = "value"
customField[ident] != "value"
customField[ident] IN ("value1", "value2")
customField[ident] NOT IN ("value1", "value2")
customField[ident] < NUMBER
customField[ident] > NUMBER
customField[ident] <= NUMBER
customField[ident] >= NUMBER
customField[identA] = "value1" AND customField[identB] = "value2"
Can't find what you are looking for? Reach out to the support heroes!
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