Query search

You can expand the case search using the search tab. Here are some examples of frequently searched fields:

Find and unclosed live chat session:

 NOT (status = closed)

Filter cases without owner assignee:

 ownerAssignee IS NULL

Cases not assigned in agents' inbox:

inboxAssignee IS NULL

Search for a specific case:

caseId = XYZ

 Can't find what you are looking for? Reach out to the support heroes!