Let's add automated tags to messages!
First, create the trigger in the trigger part of the settings
Choose event 'before message created'
Then create conditions for the trigger. Use your filters like channels, queues etc.
You can tag messages based on the 3 following bases:
- message content – any keywords within the body of the message
- content of text-based plugin – any keywords within the chatbot’s speech bubbles
- subject – any keywords within the subject of the message (email)
Now let's create a job. In the job section click new and choose the add a tag option. Choose a tag of your need (You need to create it in the tagging section first if you have not already)
Almost there! Add the job to the trigger
And activate the trigger!
Now we are all done and your autotagging is set up :)