Email Ticketing

Email is not dead. It’s more alive than ever!

With Brand Embassy, email ticketing is fully integrated with other digital channels making it a seamless part of the customer journey. Automatically assign email tickets to the most relevant agent with our Intelligent Routing and never lose an e-mail!

The source of an email ticket might be from a traditional email, contact form, help request from your mobile app or microsite. To request the integration of your Customer Service e-mail to our platform, contact your Account Manager.

And if you need any help with the request form that you Account Manager sent you, we’ve got you covered! Check our E-mail Ticketing Form Explained FAQ.