The Channels settings allow you to connect your social channels and other online streams to Brand Embassy and manage their settings. To go to the Channels settings, click on the top right menu on the screen and go to Settings section. The Channels settings are the second group of settings.
The Channels settings are divided into Social channels settings where you can connect new social accounts and manage already connected social channels.
Keyword-based monitoring setting shows a list of defined keywords queries Brand Embassy monitors on blogs and forums for you. Mentions of these keywords fall into the Inbox and you can react to them.
E-mail accounts settings shows e-mail accounts connected with Brand Embassy. E-mails sent to your support e-mail address appear in the Inbox and agents can work with them as with other social channel posts.
Note: Only admin users have access and ability to change the Channels settings.
To find out more about each section, continue to the next articles.