Insights Volume

The Insight Volume Dashboard will show you the performance of your channels. You can filter report results by today, yesterday, week, month or your own custom date range using the calendar at the top right of the screen. The date will apply across all reports in the dashboard. You can also filter by source, sentiment and tag.

The Channel volume evolution graph illustrates the volume of incoming messages by connected social account as well as all other monitored channels/pages that have high volumes of incoming conversations.

Tip: You can set a time range for the reports to view results for today, yesterday, week, month or whenever with the calendar filter on the top right of the screen. The filter will apply to the whole report. Additional filters allow you to filter the report for specific agents, sources, sentiments or tags. You can also export each widget as an Excel spreadsheet.

Continue on to learn more about the other reports or learn how to set up your own dashboard here.