Analytics are deeply integrated into the Brand Embassy platform with Insights Reports. Get a snapshot of how your brand is perceived and discussed on forums, blogs and social media in relation to competitors and specific topics. Understand what matters most to your customers with topic relationships analysis and measure customer satisfaction with sentiment analysis.
Learn, understand, and improve your customer relationships.
The Insight Reports are split into three parts
Insight Volume - See the performance of your channels
Insight Topics - View customer conversations divided by topics and type of websites they originate from. Use this data to identify influential sources and prioritize communication outreach.
Insight Sentiment - Chart the evolving sentiment to highlight changes in consumer opinion and uncover reasons for the shift.
Let's continue to learn about the Dashboards or learn how to set up your own dashboard here.