Want to know how your team(s) are doing? Check the following performance reports in the Analyse section:
Summary Report - a high level overview of your customer service performance
Conversations Report - a compilation of all conversations in Brand Embassy
KPIs Report - efficiency and performance results
Activities Report - summary of agent activity and performance comparison
Tip: You can set a time range for the reports to view results for today, yesterday, week, month or whenever with the calendar filter on the top right of the screen. The filter will apply to the whole report. Additional filters allows you to filter the report for specific agents, sources, sentiments, tags or status. You can also export all reports as an Excel spreadsheet, or in PNG and JPG image forms.
Continue on to learn more about the specific reports.