Using Brand Embassy doesn’t mean you have to give up your current CRM system. We have developed a unified bridge to easy and secure bidirectional integration with almost any third party system, including Microsoft Dynamics, Cisco, and Salesforce. These large systems perform well for customer service on a large scale, but they’re not nimble enough to deliver excellent social customer care. Brand Embassy works seamlessly with your current system so you can maximize your care team’s effectiveness.
Why integrate with Brand Embassy?
The major CRM systems on the market are designed to manage and analyze data for large customer service teams. While extremely useful at scale, these systems are too cumbersome to maintain the real-time, personalized responses your customers expect over social media. Brand Embassy’s bidirectional integration means that our platform will share and receive data from your system, creating an incredibly powerful integrated CRM tool, delivering efficient and responsive social customer care.