Sentiment Insights show the statistics of sentiments by source. Each comment can be marked positive, negative or neutral. All comments are marked neutral by default. The agent can manually change the sentiment to positive or negative.
In the report, you can filter results by today, yesterday, week, month or your own custom date range using the calendar at the top right of the screen. The date will apply across all reports in the Dashboard. You can also filter by source, sentiment and tag.
Tip: You can set a time range for the reports to view results for today, yesterday, week, month or whenever with the calendar filter on the top right of the screen. The filter will apply to the whole report. Additional filters allow you to filter the report for specific agents, sources, sentiments or tags. You can also export each widget as an Excel spreadsheet.
Continue on to learn more about the other reports or learn how to set up your own dashboard here