Tags are helpful for analyzing the most popular topics your customer service team deals with. You can set new tags in the Settings in the Tags section. Simply define a new manual tag, which can be assigned to user inquiries manually, or set up an automatic tag, which will be added to inquiries based on keywords.
Articles in this section
- What are the requirements for adding a social channel to Brand Embassy?
- What are the criteria for defining post influence?
- What does it mean if there is a tag?
- How can I set a new tag?
- Why should I create a team?
- How can I create an account for a new user?
- How can I add a social channel to Brand Embassy?
- What is keyword-based monitoring?
- What is the difference between an agent role and a manager role?
- What sources other than social channels can be connected to Brand Embassy?