Tags are helpful for analyzing the most popular topics your customer service team deals with. You can set new tags in the Settings in the Tags section. Simply define a new manual tag, which can be assigned to user inquiries manually, or set up an automatic tag, which will be added to inquiries based on keywords.
Articles in this section
- Why kind of posts can/cannot be synced to BE?
- Email Ticketing Form Explained
- How can I add a channel to Brand Embassy?
- Why should I create a team?
- What are the criteria for assigning posts to users?
- What is the difference between an agent role and a manager role?
- How can I set a new tag?
- I cannot access part of the settings