What is the difference between posts and cases in Brand Embassy?
Post - is a thread of communication, a brand's status and all its comments, or a Whatsapp chat with a customer.
Case - is an individual request from the customer. Each case has a unique ID which is assigned upon sync of the comment to the platform.
Example of a post with cases: 
Both posts and cases have their set of statuses, discover more about those here!
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