Keyword-based monitoring is a feature that allows you to monitor for particular keywords across forums, blogs, Facebook and Twitter streams. Agents can then engage on these external online channels and help customers who are outside of your connected social channels.
Articles in this section
- I cannot login to Brand Embassy
- How to send a Console print screen
- From the IT perspective, what do I need to do before I start using Brand Embassy?
- What sources other than social channels can be connected to Brand Embassy?
- How many social channels can I connect to Brand Embassy?
- What are the requirements for adding a social channel to Brand Embassy?
- What does it mean if there is a tag?
- How can I create an account for a new user?
- What is keyword-based monitoring?
- How many users can be added to Brand Embassy?