Yes, Brand Embassy allows a team leader to supervise all of your agents as they provide the best in customer service. There is no limit on the number of users simultaneously logged into Brand Embassy. Besides, we offer great real-time collaboration features for your customer service team.
Articles in this section
- What are the requirements for adding a social channel to Brand Embassy?
- What are the criteria for defining post influence?
- What does it mean if there is a tag?
- How can I set a new tag?
- Why should I create a team?
- How can I create an account for a new user?
- How can I add a social channel to Brand Embassy?
- What is keyword-based monitoring?
- What is the difference between an agent role and a manager role?
- What sources other than social channels can be connected to Brand Embassy?