Brand Embassy can help you sort incoming cases based on related topics. We simply need to set up tags or create the rules for auto-tagging.
See what are your customers talking about! Find the overview in the Insight Topics Dashboard.
To set up the manual tags go to the Tags section in Settings and create a new tag by adding a name. Select a colour and tick the box to activate it, untick it to deactivate.
To manually add tags to a message, click on the “+” symbol and choose the tag.