You’ve successfully added your channels, now let’s add your team to help you with the incoming posts.
First, let’s go to Roles. These determine what the users can do and see in Brand Embassy. The default is Manager or Agent. Adjust the permissions you’d like each group to have by clicking on the pencil icon.
Don’t forget to save!
Editing Agent role & assigning permissions
The setup above means that the agent with this role will have access to Care and CRM section and can reply and hide comments on Facebook and Twitter as well as reassign to someone else and reply on Live chat.
Now let's add the users!