Setting up a team of users in Brand Embassy allows you to use intelligent routing for incoming inquiries. Based on the Routing rules you set up, Brand Embassy will automatically assign particular channels, topics or languages to the team with the most expertise in engaging these posts.
Articles in this section
- Why kind of posts can/cannot be synced to BE?
- Email Ticketing Form Explained
- How can I add a channel to Brand Embassy?
- Why should I create a team?
- What are the criteria for assigning posts to users?
- What is the difference between an agent role and a manager role?
- How can I set a new tag?
- I cannot access part of the settings
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