With the smiley face you can mark conversation sentiment for further analysis. Conversation sentiment is by default set to neutral, so agents can manually mark the conversation as positive or negative. Sentiment is analyzed per customer or per channel in the Insight Reports.
Articles in this section
- What are the requirements for adding a social channel to Brand Embassy?
- What are the criteria for defining post influence?
- What does it mean if there is a tag?
- How can I set a new tag?
- Why should I create a team?
- How can I create an account for a new user?
- How can I add a social channel to Brand Embassy?
- What is keyword-based monitoring?
- What is the difference between an agent role and a manager role?
- What sources other than social channels can be connected to Brand Embassy?