Introduction

Brand Embassy was simply and beautifully designed to help you achieve top levels of customer excellence with minimal effort.

This Getting Started guide will walk you through the basic functionalities of Brand Embassy and describe the most common use cases for a customer service agent. It’s divided into five topics.

The How to Reply to Customers article introduces the main work space - where the agents receive customer inquiries - and shows how to respond and mark posts as resolved.

In Team Collaboration Made Easy, we’ll show you the various collaboration tools in Brand Embassy. Your agents can easily work together and share information to wow! customers and resolve their inquiries.

With the integrated CRM, agents can recognize your customers instantly and provide fast, personalized care.

There are more tools for efficient work to help agents search for particular conversations or customer profiles.

Brand Embassy also analyzes the performance of your customer care teams. Performance reports show how effectively the teams are answering customers, how happy customers are with the provided service, and efficiency KPIs.

Read on for more specific information!