Release Notes - 11 February 2016

Product Updates

  • You can now manually choose to close a case in a Twitter direct message. Simply select 'Set as Closed' from the menu available on the actual comment. Use case: You might want to follow up with a customer after some time to provide him with an update. Closing the previous case helps conserve SLAs related to the previous case and opens a new case

Improvements and Fixes

  • Improved performance for loading customer profiles when replying to customers