Release Notes - 10 December 2015

Product Updates

  • Filters can now be applied to customer conversations. These filters include sorting by channels, statuses, tags, users and sentiments. You can also change the order of the results based on relevance, priority or time.

Improvements and Fixes

  • Updated icon for Twitter Like function
  • The reply box now shows paragraphs when using Enter key while composing the reply
  • Performance improvements for faster post loading
  • Improved functionality of 'Load more' button when viewing customer post
  • Fixed incorrect post ordering in My Views