How to reply to customers
Brand Embassy unifies all your digital channels into one simple Inbox. When a customer contacts you on channels like Facebook, Twitter, Google+, YouTube, LinkedIn, Instagram, or writes an email to your support e-mail address, all these messages will show up in one Inbox.
You will only see a limited number of posts which need your attention at a time. Just click on the 'Get Posts' button to get new messages in your Inbox.
Our Intelligent Workflow, a smart routing mechanism, assigns messages to specific people. Not a Twitter hashtag expert? Don’t worry, Twitter posts will be routed to your #colleague instead.
To start replying to customers, simply click on the post. It will open in a new tab, so you can fully focus on one conversation at a time. The reply box is at the bottom of your screen.
Our Knowledge Base saves you time with pre-defined answers or one of your last responses. It’s as easy as that. Providing top notch digital customer care has never been easier.
Learn more about collaborating within a team in Brand Embassy in the next article.