The Analyse Section monitors valuable social media metrics as well as your your team's performance so that you can be sure your customers are receiving the most efficient care possible. It's broken into 2 sections with several reports in each. All reports can be filtered to display the data you want to see. Reports can be filtered by agents, sources, sentiments, tags and a condition if a conversation was engaged or not (or a combination of both).
Workflow Reports show the overall performance of the team and contain several helpful sections:
the Summary Report covers response rate metrics,
the Conversations Report has all team replies,
the KPIs Report summarizes agent performance, and
the Activities Report show all actions performed by agents.
Insight Reports tell you more about your social channels (and your competitor's) covering: